Bob Cecil
Bob Cecil is a trusted strategic advisor with more than 30 years of expertise in optimizing business processes to advance overall strategies and drive cost savings. He is a widely acknowledged thought leader and industry spokesperson on shared services and outsourcing.
Bob is currently a co-founder of Timberstone Partners a team of individuals who provide senior level coaching and guidance in the strategy, design, implementation, and optimization of business services operating models. Bob was previously a Partner at KPMG, EquaTerra, and Exult/Gunn Partners.
More content by Bob Cecil
The 5 Most Critical Roles for GBS to Drive Value
June 10 by Bob Cecil
Find out the 5 Most Critical Roles for GBS to Drive Value with Industry Expert Bob Cecil...
The Death of the Function…and the Rise of GBS
April 25 by Bob Cecil
Are corporate functions dead? SSOW 2025 explores how AI and GBS are reshaping the future of work with Bob Cecil.
Outsourcing Reimagined: Top Strategies for Future-Proof Partnerships
February 26 by Bob Cecil
Navigating the Future of Outsourcing with industry expert Bob Cecil
Getting More Out of Your Outsourcing Relationships
October 08 by Bob Cecil
In his latest article, Bob Cecil explores how to strategically leverage outsourcing.
Turning a Global Capability Center into a Global Business Services Organization
August 29 by Bob Cecil
In this article, Bob Cecil explores the differences between the Global Capability Center (GCC) model and the Global Business Services (GBS).
Is GBS the Saviour for Generative AI?
April 16 by Bob Cecil
Bob Cecil discusses how GBS/ SSO organizations may be the key to generative AI truly breaking into the business landscape. Despite the undeniable buzz, efficiently implementing the technology on an en...
6 Key Considerations For BPO Contract Re-Negotiation
February 13 by Bob Cecil
Outsourcing some, or all, of your business processes is a big step but what happens when the contract is due to expire? Maybe your provider has already approached you with a proposal for renewal, but...
The Rise of Front and Middle Office Process Outsourcing
October 19 by Bob Cecil
Business services organizations are continuing to add scope beyond traditional back office functional processes.
Another One Bites the Dust: Maintaining Organizational Agility in Your Business Services
March 27 by Bob Cecil
Why business services leaders need to be prepared to pivot to shifting organizational models.
The Outsourcing “Conundrum”: Securing the Benefits You Expect
November 10 by Bob Cecil
Five actions you should take before jumping on the outsourcing bandwagon too quickly.
Enterprise Experience Management: The Next Frontier for Global Business Services
September 15 by Janet Ramey, Bob Cecil and Mike Mitchell
The COVID-19 pandemic further fueled the need for experience management. Employee well-being and staying competitive with new ways of interacting virtually with all stakeholders have taken center sta...
End-to-end Process Management & Optimization in Shared Services
July 19 by SSON Industry Reports
Driving "user delight" is significantly easier through end-to-end process management, as this report explains
