Tim Palmer

Every GBS organization needs me, only some have me, and others ignore me. What am I? This week, Tim Palmer highlights the importance of a clearly defined operating model. Follow Tim's 7 steps to bu...

In the final article of the series, Tim Palmer explains techniques that ensure a GBS leadership team is delivering solutions on time.

In this post, Tim Palmer discusses two simple techniques from the field to help pick the right areas to work on: selecting and prioritizing where to play, and key features of a pragmatic portfolio man...

In the third post in a series on building GBS solutions, Tim Palmer discusses the methods a specialist solution development team should use.

Who are the heroes in your GBS that are willing and able to lead solutions work? How are they empowered and managed? This second post in this series of postcards is about having a specialist design te...

In the second part of his series, SSON contributor Tim Palmer talks about edgy practices for bringing together the capabilities of GBS to build solutions for your business unit and functional colleagu...

Columnist Tim Palmer concludes his first series of blog posts that have focused on running an internal consulting practice within a GBS organization.

In his fourth column, Tim Palmer shares a final set of lessons from the field and practical techniques, this time focusing on the processes needed to run an internal consulting team. 

This column focuses on the selection and winning of appropriate work, as well as Tim's top takeaways from SSOW Europe.

In this second post about building and running an internal consulting team within a GBS organization, GBS Solutions Leader Tim Palmer shares advice on culture building and talent management based on p...

In his first column, GBS Transformation Leader Tim Palmer shares techniques and experiences he gathered during the past 30 years spent working in GBS.

You’ve established stable operations in your HQ country and demonstrated that you can be trusted; now company leadership has challenged you to extend your service multinationally. It’s a...