Asia: Shared Services Will be Incorporating Front Office Operations in Future

How are changes in customers’ service delivery needs reflected in BPO provider offerings? During Shared Services & Outsourcing Week Asia 2013, we invited six of the region’s leading BPO providers and consultants to a lively and provocative debate on stage. What we found was that the hot topics reflected much of the thinking we’re also witnessing in North America and Europe – but often with a decidedly Asian twist. Discussed were, of course, data analytics, social medi...
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