SSON Report: New Opportunities Define Malaysia’s Service Proposition
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Malaysia's popularity for shared services and service delivery work continues to be driven by its skilled, multilingual workforce, it's gateway-to-Asia status, its competitive cost base, and government support and incentives.
With new technology automation promising a ramp-up of value add services, however, the value proposition that Malaysia's workforce delivers is worth recalculating.
This report by SSON outlines Malaysia's opportunities right now – amidst the silver lining of a weakening currency.
