In a World of Global Business Services: How to Control Your Destiny

3 Strategies for Leveraging Global DisruptionThe life of a Shared Services executive is unpredictable, stressful and increasingly under the spotlight. So, how can you both protect and enable your powers? By positioning yourself smartly to take advantage (not be surprised by) global disruptive factors. This article proposes 3 powerful strategies for SSO leadersWe suggest the only constant going forward is change. We’re talking massive, disruptive, and tumultuous change. It is beginning to look like radical change will be THE absolute going forward in the 21st century.Disruption is everywhere. MIT’s Media Lab announced that it has created a 4-D television that allows viewers to reach through the screen and touch the objects they are viewing. Google recently declared that they desire to be THE operating system for your life. We think a version of Moore’s Law will soon apply to the speed of change. Gordon Moore was an Intel cofounder, and, in 1965 predicted that the number of transistors on integrated circuits would double each year. He has been right. The speed of change in the global business environment might eventually reach a point where it also doubles every year. This VUCA world (volatility, uncertainty, complexity, ambiguity) we live in seems to be heating up.Bracing for Business ImpactWe’ve identified 20 global shockwaves (massive disruptions) that have occurred since WWII and created a widespread sense of shock and awe among global leaders. These shockwaves have been economic challenges, geo-political pressures, new technologies, and stiff global competition. What can leaders do to thrive in this Age of Disruption and leverage incoming global shockwaves to their benefit? We propose three powerful strategies:1. Place Buoys in Your Competitive OceanThere are only two weeks a year when the waves at Mavericks are large enough to attract big-wave surfers. These waves can average between 25-60 feet during peak season. How do the world’s best big-wave surfers know when the big ones are breaking? They listen intently to wave forecasts coming from special radios they carry with them at all times. Buoys out in the Pacific Ocean send data to meteorologists regarding the size of the swells approaching Northern California. When the swells reach a specific size, meteorologists send out a Mavericks Alert. Market champions are rarely stunned by incoming Mavericks-size shockwaves. They see disruption as an opportunity, not a threat. They are voracious readers and have a sense of the expected. These reinvention champions quickly understand the implications of the approaching disruption and begin formulating strategies for leveraging it. [inlinead]2. Master Reinvention AgilityJudo is the only martial art form that is defensive in its attack. The premise of judo is to use the force of the attacker to your advantage. Judo originated in 1880, when its founder, Jigorō Kanō, was motivated to stop bullying at a local school. He knew jujitsu, but wanted something more effective that allowed a smaller force to defeat a larger force. Judo was the result. Central to Kanō’s vision was a powerful principle: “Resisting a more powerful opponent will result in your defeat, whilst adjusting to and evading your opponent’s attack will cause him to lose his balance, his power will be reduced, and you will defeat him.”Leaders should address incoming shockwaves as judokas, or judo practitioners, leveraging the force of the incoming disruption in a way that actually strengthens their position. We call this strategy Reinvention Agility.3. Be the Disruptor, Not the DisruptedThe Age of Disruption is forcing all of us to make clear choices as to whether we are Disruptors or the Disrupted. There is no middle ground. Would you rather be Amazon (the disruptor) or Retail Stores (the disrupted) in 2017? No question going on the offensive in the Age of Disruption can be a powerful strategy of survival and growth.There are four strategies that leaders can master in order to become more proficient as disruptors with a great ability to ride out disruption: Create Felt Need ("Know Why"): Ensuring everyone feels a strong need to change.Rapid Learning ("Know What"): Ensuring people have the ability to learn at or above the speed of change.Virtually Connected ("Know Who"): Ensure people have relationships with influencers willing to open important doors when the need arises.Gameplan Development ("Know How"): Ensuring people have ability to create career scenarios that align to passions, talents, and economic needs...with development plans.So: Now is the time to brace and prepare for future global shockwaves. They are coming. Most are already in the pipeline and locked and loaded. Having a mind-set of let’s disrupt, rather than be disrupted is a good start. But implementing the four strategies will significantly increase your confidence and ability to master change in today’s tumultuous age of disruption.Shane Cragun and Kate Sweetman are Founding Principals at SweetmanCragun, the world’s leading leadership development firm providing high-performance solutions specifically tailored for today’s Age of Disruption. They are also co-authors of the bestselling book, Reinvention: Accelerating Results in the Age of Disruption. Learn more at www.sweetmancragun.com.

In a World of Global Business Services: How to Control Your Destiny

Upcoming Events

Intercompany Service Charges and Allocations in SAP

Automation You Can Audit: Invoicetrack

Beyond Engagement: Driving Behaviour at Scale with Employee Recognition

Future of Finance & CFO Select

HR Shared Services & Outsourcing Week

Agentic & Applied AI for the Enterprise

Follow Us

Latest Webinars

Germany’s 1 January 2027 E-Invoicing Deadline: Timely Guidance for Time-Crunched Leaders

Why Shared Services and GBS Transformation Stalls and How to Overcome Change Fatigue

Through Trust and Governance: How AI Agents are Redefining Accounts Payable

Recommended

22 Years of SSON Excellence – SSO Week 2018 Review

Cyber Security – the New ‘Top Risk’ for your Shared Services?

SSON Podcast Series: Kelly Switt, Citi – "selling automation as a concept"

Winning the War for Talent – in a Ballroom!

How can Asia deliver more value – faced with the “threat” of robotic process aut...

A New Services Triumvirate Powers Up Asia: Technology, Talent, and Data

Podcast with Western Union's Ricardo Badillo: Costa Rica and Careers

Continuous Improvement: a Little "Retro" is a good thing

Site Tour: How do you transform your services? Sodexo’s multi-functional SSO ope...

SSON Report: New Opportunities Define Malaysia’s Service Proposition

Is There a Long-term Career in Shared Services?

Value Creation Award 2016 – Read Unisys' Winning Application!

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

In a World of Global Business Services: How to Control Your Destiny

Upcoming Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY