"LEE TALKS" Episode 2: Using Intelligent Automation to Enhance Customer Centricity
Lee Coulter's Intelligent Automation Interview Series: Episode 2
Rochelle Hood, SSON’s Global Head of Customer Analytics and Research, led an interview series with Lee Coulter from Ascension to explore thought leadership and a strategic vision on the impact, benefits and opportunities from Intelligent Automation.
Watch this second episode to find out how Intelligent Automation helps you better understand your customer.
About the Thought Leader:
Lee Coulter is currently Senior Vice President of Ascension and Chief Executive Officer of its shared services subsidiary, the Ascension Ministry Service Center. Ascension, the nation’s largest non-profit health system, tasked Coulter with creating an enterprise wide shared service center to enable Ascension and its 150,000 associates to adapt to changes in the health care market.
This interview was originally recorded for Shared Intelligence, SSON's private practitioner-only online community. To qualify for a free 1 year Shared Intelligence membership, simply attend an SSON event.