Embracing a New Reality: the Rise of Intelligent Operations

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Since its early beginnings, global sourcing has always been seen as a cost-optimising activity, and IT primarily as a support function – with business participation relatively limited. Global sourcing became a platform for effectively solving IT and business cost preoccupations.

Today, everything is changing, with digital transformation and cloud technologies turning traditional models on their heads. Enterprises are no longer required to own infrastructure assets, but can consume services based on a subscription model. The cost of services diminishes as more users get on board. This, in turn, means less in-house development and less reliance on resources, and therefore presents both opportunities and threats to the global sourcing industry.

"The future is here, but unevenly distributed", warns Genpact’s CEO Tiger Tyagarajan. "Today it is not just about technology. It’s about domain, too."

Technology is not the solution, as this article points out, but it’s your ability to reimagine processes through technology's use, that will determine your success.

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