Setting Up A Modern Shared Services Center: Top Tips for Cost Efficiency and Scalability
Future-proof your organization by leveraging the shared services model.
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Shared services centers (SSCs) are a cornerstone of operational excellence, enabling businesses to drive efficiency and scale effectively.
Modern SSCs have experienced a large shift, moving away from just achieving transactional cost savings to becoming strategic business partners. Shared service organizations look to comprehensively add value across multiple factors, such as user experience, cost-effectiveness, service performance, and risk management.
However, building a modern SSC requires practical strategies tailored to today’s challenges. Keeping up with rapid technological advancements, global socio-economic instability, and tackling resistance to change are just a few obstacles leaders face when establishing an SSC.
Join us if you are ready to break down the “complexity” of establishing an SSC, as experts from K&B Global leverage decades of experience, highlighting best practices and lessons learned from successful SSC implementations. Let us skip the “why” and focus on the “how-to”, as we focus on the most crucial aspects of setting up a successful SSC:
• Strategic Location Selection: Understand the critical factors to consider when choosing a region, with a focus on the unique advantages of Latin America for cost efficiency and talent access.
• Scalable Process Design: Learn how to design frameworks that not only streamline operations but also adapt seamlessly to support future growth.
• Change Management Essentials: Gain practical strategies for ensuring smooth transitions, aligning stakeholders, and minimizing disruption during the setup or optimization of your shared services center.
Whether you are new to shared services or a veteran looking to optimize your current approach, this webinar provides clear, actionable steps to help you get started. So, are you ready to take action?
Speakers
Robert Berkowitz
Principal Business Management Consultant
K&B Global
Robert has worked for more than 20 years, driving enterprise transformation with streamlined processes and improvements to mission-critical infrastructure at diverse companies. He’s worked on mergers and acquisitions with executive leadership teams , technology strategy and transformation projects, and global partnerships that increase profitability.. He’s an expert at international negotiations and understands how to sustain mutually beneficial relationships with key global partners.
Carla Sarti
Executive Director, BPO & Client Solutions
K&B Global
Carla Sarti is Executive Director, BPO & Client Solutions at K&B Global. She has 20 years of experience within the GBS and BPO space. She was previously the Vice President of GBS for Lear Corporation and worked at ACS (now Conduent) as a Strategic Account Executive. She also has transformational experience within different functional areas including sales, purchasing, accounting, finance, auditing and IT.
Beth Brown
Conference Producer & Junior Editor
SSON Digital
Beth Brown serves as a Conference Producer & Junior Editor, bringing her previous experience in content creation and journalism to her role at SSON. Currently, Beth supports SSON Digital's efforts to produce innovative content, including events, webinars, podcasts, and articles.
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