Podcast with the Godmother of Shared Services: Deborah Kops
Deborah Kops joins us and brings us back to industry pioneers who started to destroy organizations in order to put something more creative together.
She’s skeptical of whether robots will be "creative destruction", due to the fact that she feels her colleagues are looking at automation as simply process improvement and removing cost, as opposed to creating.
Deborah says that you cannot create if you’re focused on cost. On cost, she notes, that there are two types of CFOs: control CFOs and growth CFOs – and a smart shared services executive always looks to report to a growth CFO, as Shared Service is about growth, not cost.
Leveraging the concept of liberation theology, Deborah sees automation as liberation technology.