customers
Turning Digital Leads Into Meetings & Customers
August 29 by SSON EditorIn this short session, SSON Digital shares best practices on how to use your data to create loyal customers and memorable interactions. Turn delegate lists and digital leads into customers, meetings,...
Payroll Strategy Development:
December 09 by Jaco Van Der MerweIt goes without saying that every organization needs a payroll strategy...Introducing "Payroll on a Page," the first of a five-part series, that, in one page, helps organizations pay its people. Join...
Managing Customer Experience: Why Listening Beats Hearing
July 10 by Ramesh SubramanianThe Customer is still King when it comes to Service Providers
Successful SSC Performance: What's the Secret?
September 03 by Lee BrittainIt's still Process, Technology, Customers and People – but what does each group require?
The Power Play Between Producers and Consumers
September 21 by SSONSeth Godin, a respected marketing guru whose achievements include launching Yoyodyne and Squidoo, both of which introduced innovative approaches to marketing based on "customer permission" instead o...
Tools & Templates: Critical Success Factors
November 30 by SSON EditorSetting up a shared services, or re-evaluating your existing framework, and needing a few pointers? Here's an outline of the Critical Success Factors you should be considering in your model - as the...