operating model
Turning a Global Capability Center into a Global Business Services Organization
August 29 by Bob Cecil
In this article, Bob Cecil explores the differences between the Global Capability Center (GCC) model and the Global Business Services (GBS).
Postcards from the Edge of GBS: Why Have an Operating Model?
June 28 by Tim Palmer
Every GBS organization needs me, only some have me, and others ignore me. What am I? This week, Tim Palmer highlights the importance of a clearly defined operating model. Follow Tim's 7 steps to bu...
Another One Bites the Dust: Maintaining Organizational Agility in Your Business Services
March 27 by Bob Cecil
Why business services leaders need to be prepared to pivot to shifting organizational models.
Dealing with Disruption, Supporting BAU, and Driving Continuous Improvement – A Day in the Life of a Global HR Leader
December 19 by Gerard Hussey
Q&A with Marianne Davies, Global Head of People Services, GSK
One Year In: Did COVID-19 Stop GBS & Shared Services' Evolution In Its Tracks?
June 29 by SSON Industry Reports
Was COVID-19 a boost for GBS and shared services? Plus: How to ensure the safety of your workforce as offices reopen
The GBS Paradox: Single vs. Multi-Functional ‘Global’ Business Services
February 15 by Bob Cecil
Most research points to the multi-functional GBS model as being an attribute of higher performing business services organizations. There is a big but, however...
COVID-19: Spurring innovation in shared services operating models
October 22 by Manoj Kalra
In the post-COVID world, the need of the hour is organizational agility
The GBS Model: Under Pressure – or an Opportunity to Really Prove Its Worth?
April 08 by Phil Searle
Global service delivery models will need to rethink their operating models, says Chazey's Phil Searle. But leading GBS were already on the way before COVID-19 forced the issue
A New SSO Model with Value at its Core: From a Pyramid to a Diamond
July 23 by Sudheer Kaavil Valappil
The future of work promises exponential opportunities – but that won't happen by re-using old operating models.
Global Business Services: Transformation Driver & Digital Enabler
May 03 by Shared Services & Outsourcing Network
The GBS report identifies why different organizations have chosen a Global Business Services strategy, how it’s structured, the advantages it yields, and how its supporting transformation
Service Delivery Models—Aligning to the Business
January 10 by Gary BoothCLIMATE FOR CHANGE: The Co-operative Group is a unique family of businesses ranging from convenience food retailing, to pharmacies, travel agents and funeral homes. It is run by over three million...
