Hitting Customer Satisfaction Targets

SSON News and Analysis
Posted: 07/09/2012

When NASA’s NSSC (NASA­ Shared Services Center) conducted a broad-based customer survey in 2008 to get a pulse check on how their services were perceived, results were not good. That was all it took for leadership to spearhead a results-oriented customer service campaign. In this video, four functional subject matter experts from

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SSON News and Analysis
Posted: 07/09/2012

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