Hitting Customer Satisfaction Targets




When NASA’s NSSC (NASA­ Shared Services Center) conducted a broad-based customer survey in 2008 to get a pulse check on how their services were perceived, results were not good. That was all it took for leadership to spearhead a results-oriented customer service campaign. In this video, four functional subject matter experts from the NSSC leadership team, led by Rebecca Dubuisson, Director of the Business & Administration Office, outline four core initiatives that led the charge...
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