Hitting Customer Satisfaction Targets

SSON News and Analysis
Posted: 07/09/2012

When NASA’s NSSC (NASA­ Shared Services Center) conducted a broad-based customer survey in 2008 to get a pulse check on how their services were perceived, results were not good. That was all it took for leadership to spearhead a results-oriented customer service campaign. In this video, four functional subject matter experts from

To continue viewing this content please fill out the form below and become an SSON member.
Or if you're already a SSON member, sign in below to download.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

SSON News and Analysis
Posted: 07/09/2012


Join for Free


United States
February 25 - 27, 2018
The Peninsula Manila, Makati City, Metro Manila, Philippines
March 18 - 21, 2018