Premium Content Roundup - June 2010

ENCROACHING SERVICES SCOPE

As many organizations are "righting" themselves, having weathered a story two years, we’re seeing some trends emerging in services delivery. First, as we’ve frequently discussed over the past year - a serious self-assessment regarding the maximum potential of the services delivery model, increasingly tending towards captive Centers of  Excellence and outsourced transactional environments. Second, we’re starting to see scope-creep. Legal Process Outsourcing has been drifting at the tail end of Board agendas for a while now. But with two significant deals inked over the past months - Microsoft’s LPO and law firm Cameron McKenna’s BPO (not including legal processes at this stage), we may be seeing the beginnings of a tidal wave in legal processes moving out of house - specifically contract review and document review. Integreon is carving itself a niche here. Check the case studies linked in this e-news, and search our archives online for more.

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Premium Content

 Diageo Business Services
Completing the Next Phase of our Finance Shared Services Journey
This is the first of a multi-part best practice series.

Shared services are an integral part of Diageo’s fi nance function, its operating model, and a crucial enabler of its vision: "Great business partners, driving great business performance at world-class cost." It is core to our goal to leverage world-class systems and processes. By Carolyn Isaacs, DBS Director, Strategy and Performance, Diageo Business Services

Best Practice Series

 Foundations of Excellence Series
Part 1: Developing the Action Plan
By Andrew Muras, Senior Manager, BAE Systems Engineering Solutions

  Foundations of Excellence Series
Part 2: Implementing Best Practices
By Andrew Muras, Senior Manager, BAE Systems Engineering Solutions

 Foundations of Excellence Series
Part 3: The two-stop shop solution
By Andrew Muras, Senior Manager, BAE Systems Engineering Solutions

 Captives at a Crossroads
Part 2: New Roles and the Rise of
Super Captives Create New Management Imperatives
By Scott Furlong, Partner, TPI and Indraneel "Indy" Banerjee, Partner, TPI India

 Communicating the Value of Shared Services
By Esteban Carril
In today´s world where most multinational companies are focusing on becoming more efficient, high performance organizations, the concept of shared services and its value are no longer questionable.

 Microsoft Leverages LPO
Microsoft Corp. recently extended its legal process outsourcing (LPO) agreement with Integreon for legal support services, including contract review and off shore document review. LPO has allowed Microsoft to reduce contract turnaround time by 20 percent and increase on-time delivery of contracts to an impressive 99.5 percent.

An INTERVIEW with Lucy Bassli, Sr. Attorney, Legal and Corporate Affairs, Vendor Contracting Group, MICROSOFT

 Integreon Signs Biggest Legal Outsourcing DealER
CMS Cameron McKenna LLP, UK member firm of CMS, the leading European provider of legal and tax services, has signed a 10-year agreement with Integreon for outsourced Middle Office services. This includes substantial portions of accounting & finance, human resources & training, marketing & communications, learning & development, library & information services, research, IT, facilities and other services. The total value of the deal is £583 million ($852 million at the time of this conversation), the legal industry’s largest outsourcing agreement ever. Interestingly, the one thing that is not included – yet – is legal process outsourcing.

SSON’s Barbara Hodge asks John Croft, President of Global Sales at Integreon, a few questions. with Cameron McKenna LLP

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