Ask the Expert Posts


In the latest "Ask the Expert" column, Sandy Khanna of Mars Global Services explains the top challenges in shared services.
In the latest "Ask the Expert" column, Angela Mangiapane explains where Mars Global Services finds talent.
Keeping employees engaged is a key priority for any GBS Leadership team. It helps drive performance metrics, innovation, collaboration, and retention in the teams. So, how should we approach this?
How to Retain GBS Talent
Published: 2023-10-24
In the latest "Ask the Expert" column, Anat Markus provides three strategies AkzoNobel uses to retain GBS talent.
How GBS can transcend to becoming more than just the service provider.
In the latest "Ask the Expert" column, Dave Hughes provides some simple steps to help you establish and maintain a successful BPO partnership
In this week's "Ask the Expert" column, Frank Schüler shares what he believes are the most important factors for a successful shared services.
In the third "Ask the Expert" column, Chris Gunning analyzes three reasons why job hopping might be frequent at your shared services organization.
In the second installment of "Ask the Expert," Maciej Piwowarczyk looks at what metrics a modern finance shared services is tracking.
What is Global Business Services?
Published: 2023-09-12
In the first entrance to SSON's "Ask the Expert" series, Deborah Kops explains what Global Business Services is.