The Transformation Agent Posts


In this 5th article in the How to Design a Successful Shared Services series, transformation veteran Steve Moore shares tips of getting more value out of your team. I have lost count of the number o...
In this 4th article in the How to Design a Successful Shared Services series, transformation veteran Steve Moore warns of 3 common pitfalls – and provides a stern admonition on scope creep. Once you've designed you...
Technology When deploying a shared services model, the shared services should be designed so that it is scalable, and so that other departments, sites and/or businesses may join in the future. Technology is one of the areas whe...
Designing Shared Services: Understanding Business & Commercial Performance One of the core mistakes I come across, more than any other, is measurement and SLA performance. It’s not "lack...
10 tips to get off to a good start For anyone thinking about implementing shared services to get the magic leverage out of the "people-process-technology" triumvirate, here’s an introduction to what you shou...

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