Technology
When deploying a shared services model, the shared services should be designed so that it is scalable, and so that other departments, sites and/or businesses may join in the future. Technology is one of the areas where companies invest a lot of money believing that it will be a panacea, make things more efficient, and drive performance. The truth is that technology should be viewed as the "enabler" and not the "driver" of services delivery. Automating an already convoluted or bro...
