The Door is always Open – or is it?

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With so many SSC leaders – particularly in the Central & East European and Asian "hotspots" – complaining of attrition and the challenges of keeping employees engaged, here's a cautionary tale that asks: How receptive are you really to your team? Unfortunately, it is clearly evident in today’s business climate that the majority of Managers & Executives have lost a significant portion of not only their listening skills, but also their inter-personal relationship skills w...

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