SSO Pro Spotlight: How to Improve Service Contracts & Renewals Negotiations
Edwin Zambrano recently completed the SSO Pro online learning course that covers the skills requirements for today's Shared Services practitioners. He tells us why the "governance" module was so important in helping him to manage current outsourcing relationships, and what he learned about benchmarking.
SSON: Edwin, what are your responsibilities as Head of IT Service Management?
My role revolves around the implementation and management of end-to-end delivery of IT services to the Good...
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