East Midlands Shared Services Celebrates Award Success

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LucyA shared service partnership between Nottingham City Council and Leicestershire County Council is celebrating after achieving major recognition for its ongoing investment in its people and processes.

During November, East Midlands Shared Services (EMSS) not only achieved Payroll Assurance Scheme and Payroll Quality Partnership accreditations for its commitment to payroll compliance and quality, but also one of its first ever apprentices, Lucy Brewer, was named winner of Payroll World’s Rising Star Award - in recognition of her dedication to growing and developing within the payroll industry. [The picture shows Lucy receiving her award from Julie Northover from CIPP during EMSS successful accreditation assessment.]

These awards come after the organisation, which was established in 2012 to deliver payroll and financial services for councils and public service providers, was named runner up in the Best European Shared Service Team category at the Shared Services and Outsourcing Excellence Awards, earlier this year.

Lucy Littlefair, Head of EMSS, commented: “We have spent the last two years implementing a wide-reaching change programme to develop our staff and ensure consistent quality and customer service for our clients. These awards and accreditations recognise the hard work and dedication of our whole team in achieving this.”

“We are particularly proud of Lucy’s achievements; she is a pleasure to have in the team,” said Emma Gibson, Head of the Employee Service Centre, who leads the apprenticeship programme. 

“Lucy joined EMSS in July 2014 through our newly established apprenticeship scheme. During this time, she has successfully completed NVQs in Administration Level 2 and 3 and gained the National Payroll Certificate.  She has now begun a foundation degree in payroll. Her success is recognition of her fantastic attitude, adaptability and dedication, but also the commitment of our full team who have supported Lucy and all our apprentices to ensure our apprenticeship scheme is a positive experience for all.”


Note: East Midlands Shared Services (EMSS) is a partnership between Nottingham City Council and Leicestershire County Council. Established in 2012, the organisation provides recruitment, HR, payroll and finance servicesfor councils and public service providers nationally. www.emss.org.uk