8 steps to successful change (and a useful screensaver, to boot!)
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For all of you left-brained folks who shudder at the thought of soft and fuzzy, here are 8 steps to successful change – and some mistakes to avoid! – like:
don’t include more than 3 components in initial messaging;
don’t attempt to change more than 5 attributes at once; and
behavioral re-enforcement is 3 times more powerful than 1 announcement.
In the context of shared services and outsourcing implementation, even human behavior is predictable if you kno...
