8 steps to successful change (and a useful screensaver, to boot!)

Deborah Kops

For all of you left-brained folks who shudder at the thought of soft and fuzzy, here are 8 steps to successful change – and some mistakes to avoid! – like: don’t include more than 3 components in initial messaging; don’t attempt to change more than 5 attributes at once; and behavioral re-enforcement is 3 times more powerful than 1 announcement. In the context of shared services and outsourcing implementation, even human behavior is predictable if you kno...
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