Customer Setup Improvement Kaizen Event
Add bookmark
Customer Setup is the process within Lexmark that incorporates and operationalizes the written contract between the customer and Lexmark into Lexmark systems to enable the ordering of product, providing of services, and billing.Business problem:It was taking up to 70 business days for the Customer Setup process to deliver its goods and services.Customer Setup Value Stream Map<insert graph>This issue negatively impacted the customer experience, as well as Lexmark’s ability to ship and...
