Why "Sighted Four (04) Pistols" – aka Governance, Risk and Control – is Important in Shared Services

Very recently, the organization that we have outsourced our services to in India had to undergo an internal audit from our global audit team from Switzerland. The auditors, as part of the pre-work for the audit, called me up to ascertain the probable areas that would require their attention during their audit. I told them that the current weakness in the system is that the system does not have a ‘"Collaborative Operational Governance, Risk and Control" mechanism in place. The auditor ask...
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