One of the perks of my job is that I am lucky enough to speak with a lot of very clever people.
As I was researching my blog on branding, last week, I called Jon Hanley, who’d written a piece on the subject a few years back, to get an update. I asked him about other significant shared services trends he was seeing, as Director of Project Delivery Services at BestBuy. Yes, he said, he was pretty sure crowdsourcing was going to be making a big splash in the future.
As he explained t...
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