SSON Editorial Posts


The best of what is posted online this week – to help YOU do your job BETTER
Women, Today
Published: 2019-03-08
It's not about emulating men – it's about celebrating diversity
My "AI WOW Moment" of the week...
Published: 2018-05-11
Even exceptions can be reassured by a digital human using NLP
We can move mountains if we "stop planning and start doing"
Don’t lock yourself in a shared services silo – being a well-rounded individual will make you stand outOne of the challenges of our time is trying to stay informed. For any of us who grew up pre-email – and that is a lot...
Friday Services Humor...
Published: 2018-02-23
Take time out for a chuckle, it's Ok – research says you'll work better later (OK, I made that up, but it feels true)
Planning is everything
A broad range of solution providers supports organizations in optimizing their process performance. SSON has compiled a list of capabilities that complement human performance
Good morning from Florida, where the state is recovering from a massive hurricane, 6.5 million people are without power, but despite the “requiem” headlines, people and businesses are picking themselves back up as and where (and if) they can.
GBS is still one of the most interesting shared services trends. Is it right for you?
Infosys setback is sign of a more robotic timeThe biggest surprise if you can call it that, in my inbox this morning, was as clear an indication as any that the traditional BPO industry is in trouble.Infosys, which...
If you do 1 thing this week listen 2 Ascension's @rleecoulter #podcast
It's not just because you are on top of the world, geographically speaking, or because the Vikings ruled for so long… It's because you've been smart about containing your industries and have built some extraordinary brands. But today, you are limi...
#dont_blame_the_bots
Published: 2017-06-02
#dont_blame_the_botsFridays are for light relief – right?
You can't recruit and build for tomorrow's organization if your paradigm is "yesterday". Kevin Wheeler says you need to rethink today's jobs to take advantage of the new-style employee
If you're not keeping up with the needs of multigenerational teams you’re on a losing track. To attract and keep the people that will really drive you forward you need to rethink their career development
Whether it's your first rodeo or your 50th, here’s a reminder of how to make the best use of your time at SSO Week Europe in Manchester this week.
10 Trends Shaping Your SSO Success
Published: 2017-03-15
At the close of SSON's 21st Annual North American Shared Services and Outsourcing Week in Orlando, chairperson Brad DeMent, partner at ScottMadden, Inc., summarized the key trends that were discussed and debated across the packed four day event.
Love, Love, Love ...
Published: 2017-02-13
Love is the answer ...  now more than ever.But don't take it from me. Others say it far (FAR) better. Starting with the New Yorker's beloved Cartoonist (I relate to his "ode to a pillow" but have to take exception to chocolate bei...
President Elect Donald Trump has said one of his first acts as President of the US will be to pull the country out of the Trans-Pacific Partnership (TPP) trade deal. Reactions in terms of the impact this will have on US organizations have been fai...
America has a new president and his name is...
Can YOU Define GBS?
Published: 2016-09-29
I was reminded, recently, of the widespread confusion and lack of standardization around the definition of Global Business Services, or GBS (I am in the final draft stage of our annual membership survey, and the question of GBS adoption is, of cou...
One of the most exciting opportunities right now is robotic process automation, otherwise referred to as RPA. While there is still a lot of uncertainty and misinformation about this in the marketplace, it’s getting a re...