What are the big SS&O trends that will define service delivery in 2013?



What are the big SS&O trends that will define service delivery in 2013? Naomi Secor, Director of SSON's flagship Shared Services & Outsourcing Week conferences in the US and Europe, explains how she's shaped next year's North America agenda by focusing on "core competencies" vs "single functions" – acknowledging a shift towards end-to-end enterprise solutions. In developing the agenda for this event, Naomi has taken a holistic view of services delivery, including useful sessions, su...
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