EMC's Shared Services Drives Revenue Streams to Create Value

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The discussions around Shared Services water coolers these days is all about value. And while in the early days labor arbitrage marked an impressive start, mature centers are having to prove a whole lot more. When EMC walked off with the "value creation" award at SSON's European conference earlier this year, it wasn’t down to the "luck o’ the Irish", no matter how convincingly Ella O’Keefe, Global Finance lead for EMC’s EMEA region, thanked her team. It was really abo...
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