3 Trends Redefining Outsourcing: EXL's CEO Explains



Interview with Rohit Kapoor, CEO of EXL What trends are you seeing that affect how shared services and providers are restructuring their business operations? There are three main trends that are impacting service delivery today. In the past, outsourced work used to focus on defined service delivery. Today, there is increased recognition of the enormous value embedded in the client’s operational data, which means that we are able to deliver more value based on insightful refe...
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