2015 Annual State of the Shared Services Industry Report: Australasian Results

How well are SSOs preparing for the five mega trends that are disrupting service delivery around the globe?

That's the question we asked our global SSON members in our Annual State of the Shared Services Industry Survey.

This report delves into the findings from Australasia and looks at what the challenges and priorities are for ANZ shared services organisations over the next 12 months.

Across Australia, and in line with global trends, shared services is now recognised above all as a model for improving business performance and driving value. Although APAC and India lead in prioritising this shift, 46% of Australasian respondents confirmed that business performance is driving the model's key value. Only 7% indicated that shared services is still predominantly valued for cost cutting.

The report covers the feedback we received from our Australasian members, with specific reference to the 5 'mega trends' that are disrupting service delivery:

1. Data-analytics driven business intelligence
2. Digital automation
3. Customer-oriented services
4. Optimised services
5. New skill sets

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