This panel session will bring industry leaders together to analyse how shared services can become a proactive business partner to support industry shifts. Becoming an intelligent business partner goes beyond driving insights through advanced data analytics and incorporates the ability to contribute to enterprise priorities and transformation initiatives. In this session, leaders from across diverse shared service functions will join to discuss operational considerations which will bring shared services forward to play a central role in supporting business improvement.
Moving up the value curve: why should shared services re-evaluate its role in enterprise?
Alignment to business strategy: adaptations for differing shared services models
Challenges of positioning the back office as a value add partner to transformation
Next steps for operational strategy post-alignment: what can we ask for from shared services?
Domain have begun to uplift their data and analytics capabilities to drive improved intelligence from finance. This move, together with a strategic outsourcing partnership, is part of a strategy to move beyond the traditional back office to partner with business and influence decisioning.
Consolidating multiple complex systems for efficiency, duplication reduction and focus on business partnering
5 year program of work with outsourcing partner TCS TATA, for large scale service transformation in finance
Bringing data scientists into the finance team and enabling a self-servicing culture
Exploring lean process improvement and robotics in the finance function
Debate surrounds the concept of leadership; is it an innate and inherent ability held by a small number of people, or can anyone rise to the challenge of leadership? Into this complex field of study comes the issue of female leadership. Does it differ from male leadership, and if so, what are those defining characteristics? Women in their own way, wield enormous influence and have inspired many to their respective cause. In this panel, leaders will join together to discuss female leadership in business services.
Exemplary leadership examples and why diversity means more success
Breaking down stereotypes: should this be top-down?
The evolution of shared services as a prime opportunity to drive diversity
As shared services increasingly looks to become an intelligent partner to business, there exists a need to assess current partnership models to be able to drive further value back into enterprise. Automation means more work is being brought back on-shore and the role of the outsourcer is changing. By reassessing outsourcing partnerships, opportunities can be identified for offshore teams to do more intelligent data-driven work. This may see them play a role in elevating shared services to a business advisory, while also remaining relevant in an automated service ecosystem.
The traditional and changing role of outsourcing partners as shared services progress and transform
Relationship management to ensure offshore teams sit as an extension of the onshore team
Building alignment through clear objectives and strategy
Check out the incredible speaker line-up to see who will be joining Rob.