Outdated Shared Services models can’t sustain success and position your company for competitive advantage. How do you incorporate the key buzzwords of today “AI, Customer-centric, Design-thinking, Digital, Hybrid-human, Quantum Computing, Transformation, Virtual-everything, Voice-as-UI, Zillennials” into a hyper-hip and mature business model, that adds strategic value to support your organization? Running your GBS like a business that includes all the multi-faceted dimensions are the keys to success.
This workshop will be an opportunity to learn from the expertise of the President of Global Business Services at UPS, Suzanne Leopoldi-Nichols. Drawing from her years of experience and high expertise she will guide you on electing the right model, the right processes, and the right structure for your GBS.
How you will benefit:
Learn the best practice for embedding end to end process ownership
Gain guidance on GBS modelling – Graduating from Centralized SS to GBS
Find the answer to - How do you decide the right model for your organization?
Explore the risk factor - Big Bang to GBS / Risk Reward Model
Having grown and developed their multifunctional shared services model, UPS were able to expand to a Global Business Services (GBS) across every continent around the globe. The next step is their GBS 3.0 strategy. Already having positioned themselves as a business partner in 82 GBS hubs through a continuous improvement strategy, they are now focusing on how they can drive a design thinking approach to bring the focus back to customer need. In this session, Suzanne will share lessons learned in the build and expansion of GBS and will talk of how UPS plan to deliver more intelligent and expansive services.
GBS 1.0 & 2.0 - The build and expansion of GBS on every continent, across 220 countries and territories
Going global and lessons learnt
Automation and early IA experimentation
Standing up verticals to support the business model as a strategic ‘value add’ business partner
GBS 3.0 – driving an end to end model and a design thinking approach: workshopping a catalogue of services
The demand management process and building a cadence of customer contact & awareness
Debate surrounds the concept of leadership; is it an innate and inherent ability held by a small number of people, or can anyone rise to the challenge of leadership? Into this complex field of study comes the issue of female leadership. Does it differ from male leadership, and if so, what are those defining characteristics? Women in their own way, wield enormous influence and have inspired many to their respective cause. In this panel, leaders will join together to discuss female leadership in business services.
Exemplary leadership examples and why diversity means more success
Breaking down stereotypes: should this be top-down?
The evolution of shared services as a prime opportunity to drive diversity
Check out the incredible speaker line-up to see who will be joining Suzanne.