How to Win Olympic Gold (and Silver and Bronze) for Services

It's the summer of the Olympics, and let's face it, in between fielding calls and emails and pitches, most of us are keeping a digital eye on updates from Rio. But while the young athletes [actually, gymnasts are getting younger , sprinters are getting older] are starting to chalk up their medals, those of us who stayed at home wouldn't mind some accolades either. So I have put together a list of surefire winners to getting your own medals.

Glorious Gold To really win, you should be planning for robotics. The savings in terms of time, fewer errors, and FTEs are obvious, but just like Rio's athletes, you'll have to prepare well and know what's ahead in order to succeed. If you're unsure, there's only one thing for you: take part in our free online RPA World Series , starting September 6. We are still developing the agenda but go ahead and register now. You don't want to miss it.

Silver is Still Shiny This is where those of you who take the saying "think outside the box" to heart can win big. If you've been gathering process expertise throughout your career, one of the best things you can do for your organization is apply this expertise to brand-new areas. And if you're in corporate America, there is no more obvious target than the ballooning cost of healthcare. We've partnered with a company that has taken these opportunities to its corporate heart . And if you are not convinced yet, then find out what Walmart and Disney are already doing.

Bronze is Beautiful Your wins don't have to be as dramatic as new technology or out-of-scope service. Success is more often defined by continuous improvement across service processing. But while the standard performance targets are 'last year minus x%', what if you were able to take bigger steps than that? One of the keys to doing this is internal (not external) benchmarking based on a "what if" approach that you can learn about here .