It’s impossible to escape the newest buzzword in the industry—Global Business Services or GBS. Pick up any article, or go to a conference, and you’ll see GBS touted as the best thing since sliced bread. Is it really a trend, or just more evidence that there’s nothing new under the sun?
In what seems eons ago—back in 1999—I had the opportunity to take a first pass at developing an organizational platform that would aggregate all business services under one...
