The Glam around GBS

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Deborah Kops

It’s impossible to escape the newest buzzword in the industry—Global Business Services or GBS. Pick up any article, or go to a conference, and you’ll see GBS touted as the best thing since sliced bread. Is it really a trend, or just more evidence that there’s nothing new under the sun? In what seems eons ago—back in 1999—I had the opportunity to take a first pass at developing an organizational platform that would aggregate all business services under one...
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