Transforming Global Business Services [Cisco interview]
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Ongoing transformation is critical for companies to sustain their competitive advantage and drive growth and innovation. In less than 12 months, Cisco created an innovative Global Business Services (GBS) organization, bringing together enterprise shared services and connected business operations. During this journey, a rigorous transformation capability was developed, which has become crucial in measuring tangible benefits. Vice President, Bene Werle gives SSON the lowdown on transformation, t...
