Transformation Has Outpaced Internal Capacity. Now What?

56% of organizations report only medium levels of automation, and nearly 40% remain at low or no automation. Yet the pressure to deliver real-time insight, cost efficiency, and operational resilience has never been higher.

As such, back-office transformation is no longer optional. For middle-market organizations, it is the most controllable lever for navigating an increasingly volatile environment. 

This Essentials Guide from SSON, in partnership with Baker Tilly, explores why sustainable transformation now requires a single, integrated operating model that embeds automation, governance, and end-to-end accountability into daily execution.

Top Takeaways

1. Why incremental change no longer works: Automation and isolated outsourcing initiatives fail when accountability is fragmented. True transformation requires a unified approach.
2. Outsourcing as a strategic enabler: When structured correctly, managed services function as execution infrastructure, stabilizing operations while enabling continuous improvement.
3. The synergy effect of managed services: Discover how integrating automation and managed services delivers measurable, strategic impact.
4. Why automation only works through governance: Learn how managed services provide the governance layer automation requires to scale.
5. Migration strategies that reduce risk: Explore structured approaches to transformation. The right strategy balances speed, stability, and long-term value creation.

Organizations that act now can convert operational complexity into adaptive capability and competitive advantage. Those who delay risk embedding structural rigidity and slower decision cycles into their future.

Download this guide to understand how an outsourced operating model can move your back office from functional support to a strategic driver.