2015 State of the Shared Services Industry Report: Australasia

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How are shared services organisations across Australia and New Zealand preparing for the 5 MEGA TRENDS that are disrupting traditional services delivery today?

SSON has canvassed its members and summarises Australasian responses here.

This report delves into the findings specifically from Australasia and looks at what the challenges and priorities are for ANZ shared services organisations over the next 12 months.

The 5 'mega trends' that are disrupting service delivery are:

  1. Data-analytics driven business intelligence
  2. Digital automation
  3. Customer-oriented services
  4. Optimised services
  5. New skill sets

What is notable is that Australasian SSOs are certainly taking a global lead when it comes to leveraging mobile applications for services delivery. Find out more in the attached report.