Supercharging ITSM with ITOM
The Dummies Guide to IT Service Management with IT Operations Management
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SSON R&A reports that 66% of SSO/GBS in North America are already playing a role in supporting the enterprise shift toward digital
IT organizations play a pivotal role in driving change to achieve the right business outcomes. A significant driving force for digital transformation has been the rapid adoption of the people-centric, ‘Anywhere Operations’ IT operating model, necessitated arguably by the COVID-19 global pandemic. Against this backdrop, the need to digitize employee services and workflows across the enterprise has never been more critical.
In this helpful guide, learn how to right-sizer service management to the surprise and delight of your employees and customers.
This e-book covers:
- Current IT business challenges that, if solved, open up new opportunities with service management
- How to maximize the value of ITSM through automation and orchestration, integrated service channels, and powerful analytics
- Enhancing IT service management through IT operations management
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