SSON Glossary: AI Automation
AI automation is the combination of AI and automation technologies to transform business processes and gain insights through data analysis. AI automation goes a step beyond typical automation in that it can stop, or alter what it is doing based on the environment it is operating in.
Where Control Breaks in Multi-Agent AI Systems – And What Enterprises Must Do
May 06 by Alex Vakulov
Research shows multi-agent AI can resist oversight and shutdown. Learn where enterprise control breaks – and what governance changes are now essential.
The Shadow Effect: How Assumptions Are Shaping Our AI Reality
April 28 by Mauro Portela
AI adoption is stalling as data readiness gaps persist. Discover why assumptions vs facts are holding GBS back– and how to build stronger data foundations.
Why Agentic AI Projects Fail to Scale: Moving Beyond Pilot Mode
March 31 by Beth Brown
Discover why agentic AI pilots stall and what it really takes to scale, data, orchestration, outcome‑driven metrics, and workforce readiness.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Forward Deployed Engineer: Turning AI Promise into Progress?
September 10 by Ramnath Natarajan
Discover the role of a Forward Deployed Engineer (FDE) and why it’s one of the most in-demand careers in AI today.
The Urgency of Autonomous Finance for CFOs Today
August 29 by Beth Brown
In this report, learn why CFOs must adopt autonomous finance now to boost agility, visibility, and resilience...
The Better Agents We Need: Reclaiming Human Agency in the Age of AI
August 07 by Edesio Santana
This article explores the rise of AI in enterprise services and why the future demands better agents that are ethical, empathetic, and human-centered.
Beyond Incremental Gains: Unlocking Full Enterprise Value with AI-First GBS
July 14 by SSO Network
Download the latest SSON report to discover how to leverage platform solutions to achieve an AI-led GBS model.
Insights from SSOW: Generating Value and Creating Measurable Impact through Smart AI
April 10 by Sally Fletcher
Insights from Shared Services and Outsourcing Week Orlando on Generating Value and Creating Measurable Impact through Smart AI with Oversight.
Why Most Tech Investments Fail: The Illusion of Efficiency Theater
April 07 by Isabella Kosch
Find out from Isabella Kosch why Most Tech Investments Fail: The Illusion of Efficiency Theater
The Future of AP Automation: From Automated to AI-Driven
March 28 by Beth Brown
This report covers the future of AI-powered AP, revealing the algorithm behind the agent to demystify AI.
Ensuring AI Readiness in Your Next Transformation: Insights from Chazey Workshop at SSOW
March 25 by Sally Fletcher
Ensuring AI Readiness in Your Next Transformation: Insights from Chazey Workshop at SSOW
