Compass Group: Piloting and Faster Response Wins Customers

The Compass Group (USA) launched its HR shared services five years ago. The transition, says Kevin Thorpe, Senior HR Consultant, was easier than anticipated – mainly because of piloting the operation a month before the official launch. Customers were easily won over as queries were resolved much sooner than before, when the "designated" HR person was not always available. Technology plays an instrumental part of this delivery model – no surprises there. But the development of...
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