Next Lever for HR: RPA

Siemens’ head of global HR is looking for the next lever to support HR services – and she believes it’s robotic technology. "It’s amazing to me to hear that a company implemented robotic process automation in just 2 weeks – it’s a real incentive to go after that low hanging fruit," she tells SSON's editorial team.Speaking from Shared Services and Outsourcing Week in Amsterdam earlier this year, where she accepted the runner-up SSON Excellence Award for Customer Service, Lucy described the automa...
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