Bridging the Experience Gap: Connecting Organizational and Project-Level Employee Experience in Large Enterprises
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Many large organizations are making meaningful progress in employee experience design, from engagement surveys and pulse checks to functional improvements and project-level initiatives. Yet these rich sources of insight often sit alongside one another rather than being connected as part of a more integrated system.
In Bridging the Experience Gap: Connecting Organizational and Project-Level Employee Experience in Large Enterprises, Anna Kubiak explores a maturity step for EX organizations: linking organizational, functional, and project-level experience insights in a more intentional way. The article introduces the Closed-Loop Experience System (CLES) as an evolving theoretical model for considering how experience insights may inform priorities, while project outcomes feed back into broader enterprise learning.
Whether you work in employee experience, HR, people analytics, service design, or business leadership, this article explores a systems-level perspective on how organizations could progress toward more connected, evidence-informed decision-making.
Here's What You'll Discover:
- A Multi-Layered View of Employee Experience: Explore how organizational experience, functional experience, and project-level experience each contribute to the broader employee experience ecosystem.
- The Opportunity to Connect Experience Insights: Understand how organizations can bring greater alignment to experience activities that may currently be evolving in parallel.
- The Closed-Loop Experience System: Learn about an adaptive model for connecting broad organizational signals with functional deep-dives, project-level design, and enterprise learning.
- Analytical Pathways for Integration: Examine how predictive analytics and aligned measurement architectures can help organizations explore relationships between micro-experiences and broader outcomes.
- Practical Considerations for EX Maturity: Consider the governance, data infrastructure, capability-building, and cultural integration that may support a more connected, multi-level experience system.
Download the full article to explore how employee experience can continue to evolve into a more connected, adaptive, and evidence-based approach to organizational learning.
