SSON's Global State of Intelligent Automation Market Report 2020

What's driving the automation agenda in 2020?

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It has been half a dozen years or so since Robotic Process Automation (RPA) first entered the shared services vocabulary. In the intervening time, SSO leaders have recognized the value of what started out as task automation and steadily extended into what is now referred to as intelligent automation (IA).

The addition of ML and AI into the mix has meant that the type of work handed over to bots has become increasingly complex, leveraging “human-like” intelligence (generally still based on pattern recognition, but this, too, is changing).

The pandemic has significantly accelerated the adoption of IA by highlighting the risks associated with location-specific delivery models and relying extensively on humans for transactional work.

This report, based on a global IA survey conducted in Q2, provides a comprehensive and clear line of sight over how well organizations are leveraging current intelligent automation opportunities, and how they plan to shift strategies in the year ahead.

Specifically, it outlines how they are accelerating their automation agendas.

We respect your privacy, by clicking "Download Your Copy" you will receive our e-newsletter, including information on Podcasts, Webinars, event discounts, online learning opportunities and agree to our User Agreement. You have the right to object . In addition, you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data click here. You can unsubscribe at any time.

Co-Contributor


Barbara Hodge
Principal Analyst and Global Digital Content Editor
Shared Services and Outsourcing Network (SSON)
Sponsored By:

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