Creating a Shared Services Culture

Trust, communication and valuing the contribution of staff are just some of the elements that contribute positively to the culture of a shared service. Charles Reis, General Manager of Shared Services for WMC Resources Limited, shares his observations. Hiring good people and developing a culture is a mixture of science and art. Aptitude testing can give us a measure of a person's temperament and intellect, however their ability to think creatively, engage in the role and contribute positivel...
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