Playing Off Your Strengths: Internal Best Practices Close Gaps on Laggards

Tim Sheridan

Breaking the Mold in Conventional ThinkingPerformance improvement is one of the key items on shared services leaders’ agendas and, as such, deeply embedded in their job descriptions. Most service level agreements incorporate continuous improvement and year-on-year productivity gains as a matter of course, but while shared services leaders certainly have the ambition and drive for this, most, behind closed doors, will confess that they lack the tools and platform to do it well.This problem is one...
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