Robotic Process Automation: We’re at the Cusp of Something Big – But Only if the Industry Can Get its Head Out of the FTE Model
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Remember when you heard the term "multifunction" mentioned in hushed whispers at Shared Services conferences? About 10 years ago? And remember also when a couple of firms out of India started obsessing about "data analytics"? About 5 years ago? And then the constant chattering about Global Business Services? Just a few years back? Those early converts were visionaries, as it turned out. For though each new iteration may take half a decade to really take hold, those early trickles have turned i...
