Why Captives Are an Ideal Launching Pad for RPA

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Robotic Process Automation (RPA) is fast emerging as the key lever to increase Business Process Services (BPS) delivery productivity. While automation has been part of many enterprise strategies for years, the broad-based emergence of RPA in the past two to three years offers a new and powerful tool creating a compelling potential avenue for the next wave of productivity and quality gains.Global Shared Services centers are an integral component of business process services delivery for enterpris...
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