Celaton Announces Personalised Response, Latest Artificially Intelligent Module for its inSTREAM Platform
Milton Keynes, UK, 06, September, 16 – Ai software company Celaton, today announced the release of Personalised Response, the latest artificially intelligent module for its inSTREAM™ platform. The Institute of Customer Service recently reported that 46% of customers expect a response within 24 hours if they contact an organisation via email, with over two-fifths saying the same for website contact and one third for social media enquiries. With customers demanding faster responses, resolutio...
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