Shared Services: The Basics

Insights from Past PresentersInterested in joining us this year for the 9th Shared Services & Process Improvement for Higher Education & Government Summit in Washington DC on November 30 – Dec...

INTRODUCTIONA poorly written request for proposal (RFP) is probably the greatest source of confusion and cause of problems between outsourcing enterprises (purchasers) and the outsourcers (vendors). I...

Historically, many organizations across the Middle East have not been prioritizing cost efficiency as the focus has been predominantly on growth. Today, with markets turned upside down, things are cha...

As with any legal system we would all no doubt welcome the opportunity to cherry pick a legal framework that is easy to navigate. This of course must be a system that provides the necessary protection...

Iberia has long been an attractive location for shared services supporting European and African organizations from nearshore. Since 2000, delivery centers across the region have grown by more than 100...

SSON's online learning program, SSO Pro, offers an indepth introduction to 10 core competencies for shared services practitioners. We celebrate our graduates' achievements in these brief profiles....

The SSO Pro online learning program for Shared Services professionals is celebrating 5 years of facilitating the professional development and advancement of a more holistic understanding of the core...

How Are European shared services taking advantage of five influential "service" drivers? With much of the discussion around shared services evolution hinging on new opportunities that have only pr...

ScottMadden, Inc., is recognized in the 165 Top Workplaces in Atlanta by the Atlanta Journal-Constitution(AJC), a major daily newspaper in Atlanta, GA. These companies and organizations are recogniz...

Shared Services first evolved about three decades ago, although the idea of centralising processes, some would say, is as old as the hills. Nevertheless, the discipline and structure of the Shared...

It's Cupid's Day, and it's not just for lovers. It's a great excuse for me to share three of my favorite ideas to encourage us... 1. Don't be afraid to be the first to try Even if the dat...

Wake up, corporate America. It’s time to face the ugly truth – your employees are aloof. If you think this doesn’t apply to you, you may want to look at the numbers and think...