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Shared Services: The Basics
139 results
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Sustainable success is first and foremost about being realistic regarding what can and cannot be done in the first 6 months – and managing your customers’ expectations accordingly, says Jamie Davies. He was brought in by ComputaCenter to design, transition and run the new Finance SSC start-up in Budapest (Jamie helped transform BT Full Content »
Posted:

Delivering strong business results is essential – to your operation and your job. High performing teams consistently demonstrate solid leadership and personal accountability. But not everyone is trained in how to do this.

SSON is pleased to offer a free essential coaching session, in which Rochelle Hood, head of our new Shared Intelligenc Full Content »
Posted:

Internal benchmarking provides insights on best practice within your own company, which can be leveraged across the organization. To establish "best-in-class" operations companies must identify unique processes, practices, systems and enablers that drive success, and use them as a lever for transformation. Full Content »
Contributor: SSON News and Analysis
Posted: 05/01/2009
SSON News and Analysis
Shared Service Organizations & Outsourcing Industries in Mexico City are bouncing back after the threat of the Swine Flu Full Content »
Contributor: SSON News and Analysis
Posted: 01/10/2012
SSON News and Analysis
PT. Bank Mandiri, Indonesia impressed this year’s Awards judges with their unique approach to cultural change. Their innovative approach included using well-known Hollywood movies to convey the culture change expected... Full Content »
Contributor: Guy L. Smith
Posted: 04/04/2012
In this article, former White House advisor, Guy L. Smith, now Executive VP of Diageo North America, offers management strategies to help teams achieve the impossible. The key, Smith believes, is providing your team with the critical motivation to achieve more than others think is reasonable or possible. Below, Smith outlines exactly how managers and team-leaders can make this happen. Full Content »
Contributor: SSON News and Analysis
Posted: 04/23/2012
SSON News and Analysis
Why is Contract Management so much in discussion this month? Simply put: it sets the tone for your sourcing partnerships. Full Content »
Contributor: SSON News and Analysis
Posted: 05/01/2012
What Does "Value Creation" Mean?
Ask EMC - its SSO's achievements impressed our judges so much that they won the 2012 Award for Excellence in this category. Full Content »
Contributor: SSON News and Analysis
Posted: 05/22/2012
SSON News and Analysis
HP GBS, Specsavers, Lafarge, IBM, Microsoft, Post NL, Genpact, and AstraZeneca recognized for excellence in shared services. Peter Moller from Deloitte honoured with "People’s Choice" Award Full Content »
Contributor: Clarence Ti
Posted: 06/01/2012
Clarence Ti
Performance…Cost…Consumption…Satisfaction…Fraud…data analytics span an enormous breadth. A step-by-step guide to tracking the data that counts in your organisation. Full Content »
Contributor: Kate Vitasek
Posted: 06/27/2012
Kate Vitasek
Vested Outsourcing Part 4: Contracting for SuccessA common mistake in outsourcing is to cling to traditional, transaction-based contracting models. A more flexible framework is needed. Here are 10 elements for success Full Content »
139 results
of 13
Contributor: Barbara Hodge
Posted: 12/19/2016
Barbara Hodge, Editor
Dear SSON members,Every single one of you are the heart and soul of SSON. In this holidays season, we want to say thank you by sharing some festive cheer.We look forward to sharing more insights and findings with you in 2017!Happy Holidays and a prosperous New Year!The SSON team Full Video »
Contributor: Barbara Hodge
Posted: 11/14/2012
sson_podcast_img
To read a transcript of this interview, click here What's a hostage negotiator doing at SSON's Australasian conference? Helping you understand how to negotiate your position better, of course! The Intelligent Enterprise - that's what services delivery is all about, and it's all over SSON's Shared Services & Outsourcing Week in Full Podcast »
Posted: 07/03/2012
Basiertes Outsourcing von Geschäftsprozessen



Beim Outsourcing von Geschåftsprozessen geht es nicht mehr nur um die Ausnutzung von Lohnniveauunterschieden um Kosten zu sparen. Um zukýnftigen Anforderungen gewachsen zu sein, mýssen komplexe Geschåftsprozesse automatisiert werden. Dank Kofax k÷nnen BPO-Dienstleister mehrere Geschåftsprozesse auf einer Plattform standardisieren, ihre betrie Full Sector Report »