Shared Services: The Basics
10 Ways Manual Tasks are Costing Your Business
March 09 by SSON Industry ReportsOrganizations rely on manual labor to collect, review and input 60-75% of their data, negatively affecting productivity, performance, customer and employee satisfaction, compliance and revenue. Learn...
SSON Global Shared Services Salary Market Report 2017
November 02 by Shared Services & Outsourcing NetworkHow do you make the best staffing decisions given your operational priorities? Which locations are untapped AND YET offer you the skillsets you need? What, in fact, drives salary?These are key questio...
SSON Podcast with Irena Stropnik, Scotia Bank – on Lean Tricks
October 27 by Seth Adler"We have to make sure that we evolve and really do what our customers need." Irena Stropnik is the Director and Team Lead for Optimization at Scotia Bank. She joins Seth Adler to share that her p...
Shared Services and Outsourcing Network launches podcast series featuring personal conversations around busy careers
July 28 by SSONPersonality podcast series introduces the people behind the jobsLondon, LDN – the Shared Services and Outsourcing Network, the largest global forum for shared services and outsourcing executives, is j...
How to Lead Shared Services from Implementation to Stabilization
May 15 by The Shared Services & Outsourcing Network EditorHow to shift your leadership priorities and skills as you move from planning service delivery centers to stabilization/ business as usual
Happy Holidays 2016 from the SSON team!
December 19 by SSONDear SSON members,Every single one of you are the heart and soul of SSON. In this holidays season, we want to say thank you by sharing some festive cheer.We look forward to sharing more insights and f...
The 16 Best Articles of 2016
December 19 by SSONThe most important themes covered by my favorite articles of 2016...1. Cockpit ManagementThe Future of Shared Services: an Automated DashboardFor Reliance Industries, shared services is not about labo...
Negotiating SLA’s for Good Vendor Management
December 08 by Jeanette NydenThis past summer, I co-negotiated a complex supplier agreement. Like many of you who’ve rushed the deal over the finish line, my colleague literally got the signature the late afternoon of the last da...
Why GBS Skills are the Required Standard for Tomorrow’s Performance
November 17 by SSONI know, I know… You are being inundated with messages about technology, robotics, as-of-yet-undiscovered new locations, twists on the traditional shared services model itself, and more. And yet, you k...
Clinton v. Trump: Who’s Better For The Economy, Business, and Maintaining Social Security and Medicare
October 31 by SSONWe think you’re going to love this e-book. Not everyone, we are reasonably sure, will agree with every article—indeed, we expect some readers to disagree with all of them. But then, as our Drucker-ins...
How To Become A Better Manager: Six Peter F. Drucker Questions Every Manager Must Ask
October 28 by The Shared Services & Outsourcing Network Editor1976 and a Night at the Claremont Graduate School (CGS)I had driven the San Bernardino Freeway from my office on 6th and Flower Streets in downtown Los Angeles after work, a one to two hour drive depe...
Where is Your Next Shared Services Center?
October 12 by The Shared Services & Outsourcing Network EditorSSON’s data analytics center, Dart Institute, recently expanded its offerings via the newly launched City Cube, an interactive data tool that compares cities around the world across a variety of metri...