Shared Services
Shared services is the now well-established principle of consolidating support services, and delivering these from centralized locations to provide lower costs, higher quality/reliability, standardization and harmonization of processes, and a flexible services delivery platform from which to leverage growth or manage business constriction. Find all the latest Shared Services content from SSON below...
Invisible Hierarchies and Governance
March 03 by Edesio Santana
Explore the dynamics of governance in organizations, highlighting the visible structures and invisible hierarchies that shape accountability and recognition.
There Are Always Dots to Connect. But Do We See Them?
February 27 by Mauro Portela
Discover how a shift in mindset and trust transformed work culture at Danone, earning Asana’s 2025 Most Transformational Leader Award.
Crafting Teams That Deliver Excellence: Nick Fury’s Framework from Avengers
February 27 by Nishchinth Dewar
Unlock high-performance teamwork with these fundamentals: prioritize the right mix, purpose over ego, and trust the chaos for innovation.
The Hidden Costs of Cultural Assumptions in Global Delivery
February 24 by Justin Southwell
Learn how cultural assumptions quietly erode global delivery performance, and the practices that strengthen brand, leadership, impact, and engagement.
Tage Smith on Leading Transformation & Fostering Inclusivity
February 17 by Tage Smith
A leadership profile of Tage Smith on transformation, inclusive teams, and empowering the next generation of women shaping the future of GBS.
The 30-Year Evolution of Shared Services: Stability Through Constant Change
February 11 by SSO Network
Download The 30-Year Evolution of Shared Services for strategic insights for GBS leaders navigating transformation today.
Caroline Basyn on Tech, Talent, and the Power of Inclusive Cultures
January 19 by Caroline Basyn
Insights from Caroline Basyn on digital transformation, inclusive leadership, and the power of diverse teams shaping the future of GBS.
Special New Year's Edition | Reflecting on 2025
January 15 by Mauro Portela
A personal reflection on AI acceleration, trust, and what 20 years of cross-functional leadership taught Mauro Portela about the future of work.
Everyone Talks About Transformation, Few Are Ready to Leap!
January 15 by Nishchinth Dewar
Why most transformations fail: execution matters more than desire. Learn how action, urgency, and persistence drive real change.
SSON’s Best Articles of 2025: A Year in Thought Leadership
December 18 by Beth Brown
A recap of 2025’s top GBS thought leadership and the key lessons on AI, talent, and strategy that will guide leaders into 2026.
SSON’s Top 10 Webinars For 2025!
December 16 by Sally Fletcher
View SSON's Top 10 Shared Services and GBS Webinars For 2025!
Data Literacy as the First Step in Digital Transformation
November 28 by Edesio Santana
Learn how data literacy blends skills, culture, and courage to turn information into meaning and help organizations make smarter, aligned decisions.
