The Top 10 Webinars For Shared Services & GBS in 2025!

In 2025, SSON Digital ran a staggering 75 webinars and tech demos. As the year draws to a close, we look back at our most popular and one theme stands above the rest: AI is no longer an experimental add-on; it’s the new operating standard. This year’s most highly rated SSON webinars reveal a community laser-focused on practical, high-impact transformation. From eliminating low-value work to orchestrating complex enterprise processes with agentic AI, leaders are shifting from theoretical discussions to real-world execution.

The top 10 list below was formed based on audience feedback, which combined the scores given in post-webinar surveys for “presentation style” and “webinar content.”  The topics that resonated most with our global audience reflect the realities teams are grappling with every day: how to drive margin improvement through AI-powered Accounts Payable, how to strengthen compliance and combat fraud, and how to unlock cash trapped in the value chain. Furthermore, with talent models under pressure, upskilling and reskilling remain mission-critical as organizations prepare their workforce for an AI-augmented future.

In this article, we unveil SSON’s Top 10 Webinars for 2025, a snapshot of the trends shaping the next era of shared services, from agentic AI to financial orchestration, compliance innovation, and the rehumanization of work. These sessions not only captured the attention of the industry, but they also signal where the smartest GBS organizations are heading next.

View our top 10 GBS webinars here:

1. Robots aren’t taking your job, just your frustrations: How AI combats AP fraud & makes compliance easy.

Presenter: Evan Noore, Medius

2. Maximize Margins & Minimize Errors with AI-Powered AP

Presenter: Melanie Acosta, Account Strategist, OnPhase

3. How Danone America Added Back $25.5M in Working Capital from Big-Box Retailers

Presenters:

Jacob Whetstone, Director, Credit and AR, Danone North America

Indy Chakrabarti, CMO, High Radius

4. AI-Powered AP: Compliance and efficiency: Hitting the KPIs That Matter Most

Presenters:

Aleksander Hajdas, Former, Global Process Owner, Procure to Pay, JTI

Steven Standring, Fractional CRO, Springtime Technologies

Helmut Rattenberger, Global Operational Efficiency Lead for Life Sciences, EY

Matt Hammond, General Manager of E-invoicing, Avalara

5. Upskilling and Reskilling: Bridging the Talent Gap 

Presenters:

Audra Guthrie, Senior Director, Client Solutions, Page Outsourcing

Mark Smith, Vice President, Global Talent Acquisition, Medtronic

Candice Hammer, Co-Founder; Workforce Strategy Advisors, Wing Strategies LLC

6. Why BPM Wasn’t Enough: IAG’s Journey to Universal Agentic Orchestration 

Presenters:

Luis Huerta, Group Head of Intelligent Automation, IAG

Erik Lien, Automationist, Founder, CEO, CTWO

7. AP without AI is Just OK: How AI combats AP fraud & improves compliance

Presenter: Evan Noore, Senior Solutions Consultant, Medius

8. Mastering Tax Compliance with AI Agents: Lessons from E.ON's Implementation

Presenters:

Hendrik Hagedorn, Head of Program & Product Innovation, E.ON

Katrin Hamann, Partner, Finance Transformation, PWC

Uli Erxleben, Founder & CEO, Hypatos

9. Orchestrating the Future: Unifying Agentic AI Across Financial Shared Services

Dhruv Patel, Director, Incubation, UiPath

Andrew Szabo, Financial Services Industry Practice Leader, UiPath

10. AI That Passes Inspections: Document-first RAG for Highly Regulated Industries

Dale Overholts III, CTO, West Point Technologies

Chris Huff, CEO, Adlib Software

Anthony Vigliotti, CPO, Adlib Software

Mickey Garcia, Director of Product Management, Adlib Software

For more incredible webinars, check out our 2026 calendar here.